School Seminar Title: McDonald’s Restaurants, Call Centers, Pedagogy, Digital Outsourcing: Delivering Knowledge and Fast Food in the 21st Century

Speaker: Dr. Rob Reilly, IEEE Education Society

Bio: Dr. Rob Reilly received a Doctoral degree and Bachelor's degree from the University of Massachusetts at Amherst (USA), as well as a Master's degree from Springfield College (Massachusetts USA). He has been a computer science teacher at various institutions for over 30 years. Some highlights of his career include: serving in the Office of Information Technologies at the University of Massachusetts at Amherst, where his research dealt with the formulation of university wide policy for the integration and application of educational technology; serving as a researcher at the Institute of Intelligent Systems at the University of Memphis (Tennessee USA); and service as a researcher in the Media Lab at the Massachusetts Institute of Technology (MIT).

In the IEEE Education Society, Dr. Reilly was the 2011-2012 President; he is now its Vice President for Member and Geographic Activities. He is also an Associate Editor-in-Chief of the IEEE's eLearning Library. He has received IGIP's Nikola Tesla Medal in 2012 for excellence in teaching pedagogy, the IEEE-MGA Leadership Award, the IEEE Larry K. Wilson Transnational Award, the IEEE Education Society's Edwin Jones Jr. Meritorious Service Award, the IEEE Computer Society's Contributions in a Pre-University Environment Award, and the Massachusetts Department of Education’s Technology Pathfinder Award.

Date: 2013-05-14 (Tuesday)

Time: 12pm

Place: LCR

Discipline: External Speaker



The explosion of digital devices to make our world a better place is occurring at a mind boggling pace. There are new theories of how to employ these new technologies -- old theories and process must be evolved or discarded. Some theories are ingenious some are yet-to-be-known disasters. The largest and most obvious successes in applying digital technology to existing processes is seen in the current development of 'call centers.' While these have grown and matured as 'help desk' functions, other innovative uses employing the 'call center' model have been and can be employed in a other areas such as the fast food industry and in education! But we must have a firm vision of how to apply the 'call center' model BUT more importantly we must have a more well-evolved understanding of the concepts and functions of education, the Language of Education, if you will; we must also adjust our thinking about the concept of 'digital outsourcing.' As educators and as students we are familiar with terms such as: education, learning, knowledge, wisdom, information, teaching, intelligence. These concepts are all important to us; but it seems that their meaning, how they are applied, and how we interpret them in light of evolving pedagogy is quickly evolving. Understanding these terms and understanding how they fit-into a model for delivering 'education' from a model based knowledge domain (e.g., science, engineering) is critically important. This presentation will shed some light on the definitions of terms that we use in 'education' and will provide an understanding how these various concepts (e.g., information, intelligence, learning, wisdom) fit into a model for effectively delivering content from a model-based knowledge domain AND how we can think about, develop, and utilize the functions available to us from 'digital outsourcing.'

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