TCD-CS-93-01..Jane Howe, M. & Hederman, L.
Text Analysis in Office SystemsJanuary 1993.
Office documents are increasingly available in electronic form. In
limited domains and for well-defined tasks natural language
processing techniques can be used to automate office tasks which are
based on the contents of documents. This report describes a
proposed complaints processing system and discusses how key facts
might be extracted from complaint letters to feed such a system. A
combination of different approaches is used to extract the useful
information, using knowledge about the physical layout of a letter,
linguistic knowledge about sentence structure, and domain-specific
knowledge about the classes of events describes in complaint
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