Designing Decision Support in an Evolving Sociotechnical Enterprise

C. Upton, G. Doherty, F. Gleeson & C. Sheridan, Designing Decision Support in an Evolving Sociotechnical Enterprise, Cognition Technology and Work, 12(1), pp.13-30, 2010, DOI 10.1007/s10111-008-0124-1

Modern manufacturing facilities are subject to organisational, technological, engineering and market constraints. The combination of these factors allows them to be described as sociotechnical enterprises. Control of these enterprises is distributed between human and automated agents who collaborate as part of a joint cognitive system. One of the challenges facing these industries is Read more