At CHI 2012, we presented the first exploratory study, with 45 clients, of the SilverCloud platform for online interventions. Eight years, and over 300,000 clients later, we will be presenting two very different papers which increase our understanding of how iCBT works in practice at CHI2020. The first is a machine learning study based on analysis of 234,735 clinical supporter messages, in collaboration with researchers at Microsoft Research Cambridge (Prerna Chikersal, Danielle Belgrave and Anja Thieme), and the SilverCloud Health clinical team (A. Enrique, D. Richards and J. Palacios). The paper looks at the linguistic features associated with more successful supporter messages. The second explores what the experience of iCBT actually feels like from a client perspective, and was a longitudinal study carried out as part of a naturalistic RCT within Berkshire Healthcare NHS Foundation Trust (which has been delivering the intervention for many years). We asked people about their expectations and experience, before, during, and after treatment. Preprints available here:
P. Chikersal, D. Belgrave, G. Doherty, A. Enrique, J. E. Palacios, D. Richards and A. Thieme, Understanding Client Support Strategies to Improve Clinical Outcomes in an Online Mental Health Intervention. Proceedings of ACM Conference on Human Factors in Computing Systems (CHI 2020), to appear, PDF preprint.
J. Jardine, C. Earley, D. Richards, L. Timulak, J. E. Palacios, D. Duffy, K. Tierney, and G. Doherty. The experience of guided online therapy: A longitudinal, qualitative analysis of client feedback in a naturalistic RCT. Proceedings of ACM Conference on Human Factors in Computing Systems (CHI 2020), to appear, PDF Preprint.